PRIVACY AND POLICY

Introduction 

Thank you for joining with “Fast Drive” and trusting us with your information. We ensure you to secure all your information that start with helping you understand our privacy policy.  This policy describes the information that we have collected from you, and how it is used and shared, and your choices regarding this information. If you have any further inquiries you can contact with us.   Data Collections And Uses:-  This policy applies to any users of the services of Fast Drive or its affiliates anywhere in the Dhaka, and to anyone else who contacts Fast Drive or otherwise submits information to Fast Drive.

 

Data Collections And Uses:

 This policy applies to any users of the services of Fast Drive or its affiliates anywhere in the Dhaka, and to anyone else who contacts Fast Drive or otherwise submits information to Fast Drive.

The Information We Collect:

Fast Drive collects: 

Information created when you use our services, such as location, usage and device information.

 Information from other sources, such as Fast Drive partners and third parties that use Fast Drive’s API.

 Information that you provide to Fast Drive, such as when you create your Fast Drive account. Following

categories of information: 

1. Information you provide This includes information submitted when you: 

 Create or update your Fast Drive account, which depending on your location and the Fast Drive services you use may include your name, email, phone number, login name and password, address, payment or banking information, national ID, birth date, and photo

 Submit information about your vehicle and insurance (for driver partners)

 Consent to a background check (for driver partners where permitted by law)

 Request services through an Fast Drive app or website

 Contact Fast Drive, including for customer support

 Contact other Fast Drive users through our services 2. Information created when you use our services This includes:

 Location Information Depending on the Fast Drive services that you use, and your app settings or device permissions, Fast Drive may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi. 

 If you are a driver or delivery partner, Fast Drive collects location information when the Fast Drive app is running in the foreground (app open and on-screen) or background (app open but not on screen) of your device. 

 If you are a user, Fast Drive may collect location information when the Fast Drive app is running in the foreground. In certain regions, Fast Drive may also collect this information when the Fast Drive app is running in the background of your device if this collection is enabled through your app settings or device permissions.

 Users and delivery recipients may use the Fast Drive app without enabling Fast Drive to collect their location information. However, this may affect the functionality available on your Fast Drive app. For example, if you do not enable Fast Drive to collect your location information, you will have to manually enter your pickup address. In addition, location information will be collected from the driver partner during your trip, even if you have not enabled Fast Drive to collect your location information.  

 Transaction Information We collect transaction details related to your use of our services, including the type of services you requested or provided, date and time the service was provided, amount charged, distance traveled, and other related transaction details. Additionally, if someone uses your promotion code, we may associate your name with that person.

 Device Information We may collect information about the devices you use to access our services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.

 Log Information When you interact with our services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our services.

 Calls and text messages We enable users to call or text each other through the Fast Drive apps. To provide this service, Fast Drive receives some information regarding the calls or texts, including the date and time of the call/text, and the content of the text messages. Fast Drive may also use this information for customer support services (including to resolve disputes between users), for safety and security purposes, and for analytics.

 Information from others:  The owner of Fast Drive for busyness or Fast Drive family profile that you use. Marketing service provider. Insurance providers (if you are a driver or user) Financial services providers (if you are a driver partner who uses our services through an account associated with such a company)  Users get feedback such as ratings or compliment. 

 

How We Use Your Information: 

Fast Drive uses the information it collects for purposes including:  

1. Safety and Security  We use your data to help maintain the safety, security and integrity of our services. For example, we collect information from driver partners' devices to identify unsafe driving behavior such as speeding or harsh braking and acceleration, and to raise awareness among driver partners regarding such behaviors. 

2. Providing services and features Fast Drive uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to: 

 Enable transportation, deliveries, and other services

 Process or facilitate payments for those services

 Offer, obtain, provide or facilitate insurance or financing solutions in connection with our services

 Enable features that allow you to share information with other people, such as when you submit a compliment about a driver partner, refer a friend to Fast Drive, split fares, or share your estimated time of arrival (ETA).

 Enable features to personalize your Fast Drive account, such as creating bookmarks for your favorite places  

3. Customer support Fast Drive uses the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to: 

 Direct your questions to the appropriate customer support person

 Investigate and address your concerns

 Monitor and improve our customer support responses 

4. Communications from Fast Drive Fast Drive may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events. Fast Drive may also use the information to promote and process contests, fulfill any related awards, and serve you relevant ads and content about our services and those of our business partners. 

5. Research and development We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services. 

6. Legal proceedings and requirements We may use the information we collect to investigate or address claims or disputes relating to your use of Fast Drive's services, or as otherwise allowed by applicable law.

 

Cookies And Third Party Technologies: 

Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. Fast Drive uses cookies and similar technologies for purposes such as: 

 Authenticating users

 Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services

 Remembering user preferences and settings

 Determining the popularity of content

 Delivering and measuring the effectiveness of advertising campaign

Information Sharing And Disclosure:

  Fast Drive may share the information we collect: 

1. With other users 

 For example, if you are a rider, we may share your first name, average rider rating given by driver partners, and pickup and/or drop off locations with driver partners

 If you are a driver or delivery partner, we may share information with your rider(s) including your name and photo; your vehicle make, model, color, license plate, and vehicle photo; your location; your average rating provided by riders; and contact information (depending upon applicable laws). If you choose to complete a driver profile, we may also share any information associated with that profile, including information that you submit and compliments that past riders have submitted about you. The rider/delivery recipient will also receive a receipt containing information such as a breakdown of amounts charged, your first name, photo, a map of the route you took, and other transaction details. 

2. With the general public when you submit content to a public forum 

We love hearing from our users -- including through public forums such as Fast Drive blogs, social media, and certain features on our network. When you communicate with us through those channels, your communications may be viewable by the public. . 

 

Information Retention And Deletion:

  Fast Drive retains your information while your account remains active, unless you ask us to delete your information or your account. Subject to the exceptions described below, Fast Drive deletes or anonymizes your information upon request. Subject to applicable law, Fast Drive may retain information after account deletion:

1. If there is an unresolved issue relating to your account, such as an outstanding credit on your account or an unresolved claim or dispute;

2. Fast Drive may also retain certain information if necessary for its legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, if Fast Drive shuts down a user's account because of unsafe behavior or security incidents, Fast Drive may retain certain information about that account to prevent that user from opening a new Fast Drive account in the future.  

3. If we are required to by applicable law; and/or in aggregated and/or anonymized form.  

Choice And Transparency:  

Device Permissions

Most mobile platforms (IOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The IOS platform will alert you the first time the Fast Drive app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Fast Drive app seeks before you first use the app, and your use of the app constitutes your consent.  

Ratings Look-Up 

After every trip, driver partners and riders are able to rate each other, as well as give feedback on how the trip went. This two-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for both driver partners and users.    

Accessing and Correcting Your Information  

You can’t edit the name, phone number and email address associated with your account through the Settings menu in Fast Drive's apps. For changing further information you have to contact with us. You can also look up your trips, orders and deliveries history in the Fast Drive apps. You may also request access to, correction of your profile information by contacting Fast Drive at www.fastdrive.info or visiting our Privacy Policy Help Page.  

Marketing Opt-Outs 

You may also opt out of receiving emails and other messages from Fast Drive by following the instructions in those messages. Please note that if you opt out, we may still send you non-promotional messages, such as receipts for your rides or information about your account.  

Updates To This Policy:

We may occasionally update this policy. If we make significant changes, we will notify you of the changes through the Fast Drive apps or through others means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy. We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.